Q: My product has expired (or soon will be); can Everlube Products recertify it for me?
A: Unfortunately, Everlube Products does not recertify outdated material. In most cases, the cost to do so would be prohibitive to you (our customer). In many instances, especially in regards to Mil-Spec testing, the cost to certify a batch of material may run as hig as $3,000 to $5,000 (or more). This cost is independent as to whether we are recertifying one quart or 500 gallons. However, there is a way that you might be able to perform some basic testing (solids, density, appearance, adhesion) and internally recertify the material for a short extended time period. If interested, please contact Everlube Products’ technical department for details.
Q: I forgot to request/lost a test report and I have already received my product, how can I get the needed certification(s)?
A: Certifications may be requested through our customer service department at 1-800-428-7802. There may be an additional fee for this service. To avoid delays and/or additional fees, please list any needed certifications on your Purchase Order at the time of ordering.
Q: I ordered a test report for batch number PCD-0XXXX-A, but the test report shows PC-0XXX. Why is that?
A: The “D” in the PCD batch number indicates that the batch is for “diluted” material. Diluted material is simply concentrate material that has been diluted for use. Everlube Products certifies the concentrate version of the material to military and customer specifications. Therefore, you will get a test report based on the concentrate material from which your diluted material was made.
Q: What is the shelf life of your products?
A: Everlube Products certifies that the shelf life for (almost) every product we manufacture is one year from the date of shipment, stored in a factory sealed container between the temperatures of 40 degrees F (4C) to 100 degrees F (38C). There are only a couple of exceptions to this statement, and those pertain to a certain specification.
