Q: Who can ship hazardous material?

November 13th, 2010  / Author: admin

A: Only people who have been trained and certified under DOT 49CFR, IATA or IMDG can ship hazardous goods.

Q: What are the proper shipping names, hazardous class or division, UN numbers, packing group of our products?

November 13th, 2010  / Author: admin

A: Water Base – Non-hazardous paint
Aerosol – Aerosols, flammable, 2.1, UN-1950, PG-n/a, flammable base
Solvent Base Products: Paint related material, 3, UN-1263, PG-II, flammable liquid
Corrosive Products – Phosphoric acid, 8, UN-1805, PG-III corrosive

Q: What are the schedule B numbers for our products?

November 13th, 2010  / Author: admin

A: Non-hazardous paint – 3209100000
Aerosols & Paint related material – 3208900000

Q: What are the hazardous charges for UPS and Fed Ex?

November 13th, 2010  / Author: admin

A: UPS and Fed Ex Ground – $20.00 per box.
UPS Air – $30.00 per box – 5 liter max per box.
Fed Ex Air – $60.00 per box, can ship 1 to 4 gallons in one box.
5-gallon pails – cannot ship air and a $5.00 surcharge per pail on ground Fed Ex and UPS.

Q: What are our Emergency Telephone Numbers?

November 13th, 2010  / Author: admin

A: USA – 1-800-424-9300 – Chemtrec
Outside USA – 1-703-527-3887

Q: I’ve never ordered from you before. How can I do so?

November 13th, 2010  / Author: admin

A: All of our purchase orders are done by fax at (770)-261-4805. If you would like to setup a Net 30 account with Everlube Products, please fax your credit references and Sales & Use Tax Certificate (or Federal Tax ID #) along with your order. When your account is approved, we will process your order immediately.

We also accept Visa and MasterCard. We will still need a hard copy of your order by fax. If you prefer not to list your credit card information on the fax, please note on your order for our customer service department to call upon receipt of order. We’ll be happy to contact you to take your card number and expiration date verbally.

We do not ship COD. Because much of what we manufacture is hazardous material for shipping, we are not setup for COD.

Q: Is there a minimum order requirement?

November 13th, 2010  / Author: admin

A: Everlube Products has a $100.00 minimum purchase order for shipments within the U.S. There is a $250.00 minumum purchase order for shipments outside the U.S. This does not include shipping costs. There is no Minimum Line Item requirement for standard products, which have a lead-time of 3-7 days. Custom products, however, are made to order and have a $250.00 Minimum Line Item and require a 3-4 week lead-time.

Q: Do I need to request certs when I order?

November 13th, 2010  / Author: admin

A: Everlube products provides a certificate of conformance at no charge for every product we ship. If a test report is needed for a particular specification, please note it on your purchase order, and we will provide certification for that spec. If no specification is listed, a standard certification is provided.

Q: I’m in desperate need. Is it possible to get an order expedited?

November 13th, 2010  / Author: admin

A: Please contact Everlube Products’ customer service department at (800)-428-7802 for more information on the possibility of expediting an order. Please note that non-hazardous material can ship ground, 3rd day, 2nd day, or next day air. Hazardous material, however, can only ship ground or next day air.

Q: I can’t find a product on the website…

November 13th, 2010  / Author: admin

A: We do not have all of our products listed on the website. Please contact our customer service department at (800)-428-7802 if you are looking for a product that you could not locate at www.everlubeproducts.com